FAQ
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1 |
URL
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I am not able to log in to the administration.
Check the way you enter your credentials acording to the picture. ![]()
Beginner
CMS
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10 |
URL
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The button for uploading disappeared
The button should be on its place, however it can be hidden. If this
situation happens, you can solve it with following approach:
Beginner
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11 |
URL
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Images are taking too long to upload
If images are uploading slowly, it may be happening due to image
size or slow internet connection.
Advanced
CMS Presentation
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12 |
URL
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I'm not seeing web content
The situation might happen due to web pages update, or old state
being saved in browser cache.
Beginner
Presentation
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13 |
URL
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Are there any differences between webhostings?
A webhosting is a term denoting just a website placement on
a provider's server. It can be understood as renting some space for
a website on foreign device without having to own it. Prices vary from
several to thousands of czech crowns per month.
Beginner
Presentation
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14 |
URL
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What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is a one-time password (OTP) providing higher level of security.
As a responsible provider of complex services, with regards to the
upcoming legislation data privacy change* (25.5.2018), we support
this improvement and strongly recommend it.
Nowadays, Nux s.r.o. is able to to take care of this feature at
professional level. We do even have a personal interest on the
customer data security since the data are very fragile and
vulnerable and prone to misuse.
Expert
CMS Presentation
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15 |
URL
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Securing the web presentation via SSL certificate
SSL* certificate ensures smooth transition to the encrypted
protocol HTTPS**. SSL certificates are keeping the data in between
the server and browser secure. They are encrypting personal data,
passwords, bank accounts, credit cards numbers and other
information to be protected against unwanted on-line attackers.
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Advanced
Presentation
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17 |
URL
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I don't want to keep remembering all my passwords, is there another way?
If you don't feel comfortable remembering all your passwords,
there is an option of using the KeePass application. In this
application, you need to create a file with a master password.
Next, you fill all your passwords into this file, and they are
going to be protected by the master password. This can be used
for logging into your e-mail account, our CMS, etc.
Beginner
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19 |
URL
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Can you help me solve a problem directly on my PC/MAC? (TeamViewer)
Yes, there is a possibility of a remote desktop connection using
the TeamViewer. The software can be downloaded from the address
www.teamviewer.com and subsequently
install on a computer. As soon as the software is installed, we
will need following credentials: "ID" and
"password", which are required to log in. ![]() How to proceed?
Beginner
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2 |
URL
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Design is showing messed up, or there are error messages present on the site.
Either there have been an error made while editing, or, at present, we are doing upgrade of our redaction system.
Beginner
Presentation
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26 |
URL
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How to set up an automatic email signature ?Probably you already have encountered situations, when you needed to finish the text with your signature before sending the e-mail. This feature can be set up automatically in your email client. First, you have to log in to the e-mail client. Then in the upper right corner click on Settings -> Profiles -> Your profile button. This is the section where you set up your automatic signature(s). Only text areas can be used by default. However, the email client also offers the option of "HTML signature", which launches the editor and you can use many functions to edit the text. When finished, it is necessary to click on the "Save" button and try to write a new email, where the automatic signature you just created should appear in its footer. ![]()
Beginner
Email
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3 |
URL
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I cannot make changes within the administration (creating/altering/deleting sites/articles/users etc.).
If this is youe case, please contact us through our
helpdesk,
and we will solve the problem for you.
Beginner
CMS
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4 |
URL
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Changes I made through the web administration are not showing up on the site.
We get this question fairly often, and luckily, can be solved easily (in most cases).
Beginner
CMS Presentation
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5 |
URL
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I receive way too many senseless messages from my web contact form
This can happen when a contact form is attacked by a "robot". |
6 |
URL
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What is the URL address and where can I find one?
URL defines a server domain address, location on the server and the type of
protocol used to access the source. ![]()
Beginner
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7 |
URL
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How can I set up an e-mail client (Outlook, Mozilla Thunderbird, Gmail, Mail)To set an e-mail client, use credentials listed below. In above listed files, you'll find information needed to set your account up in frequently used clients. Basic info
Name: Your Name Server settings
Server type: IMAP/POP/SMTP Picture tutorials of individual clients:
Advanced
Email
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8 |
URL
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How to work with redaction system?Entire documentation can be found directly within CMS. To log in to the CMS, click the 'content' button in menu, and continue to 'documentation' section. All manuals can be found in menu on the left side.
Beginner
CMS Presentation
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9 |
URL
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How can you reach us?
You can contact us through the form, which can be found on the left
site helpdesk, where you fill in the obligatory
information we need. Usually they are: name, surname, e-mail,
company/organisation and the message.
Beginner
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Didn't find the answer to your question?
Contact us through the helpdesk.