FAQ

I am not able to log in to the administration.

Check the way you enter your credentials acording to the picture.
The user with username (eg. john.doe@domain.cz) can log in by entering the 'john.doe@domain.cz' to the username field and choosing 'without domain' in the select box, confirming with the password.
If it's still not possible for you to log in, please contact us through our helpdesk and we will do our best to help you out with a new password or a new account created for you.

The button for uploading disappeared

The button should be on its place, however it can be hidden. If this situation happens, you can solve it with following approach:
Within the module for the file/image upload select settings (next to buttons 'hint' or 'refresh'). After clicking, check the field 'classic components' on the right side in the section 'File upload using:'.
At this moment, the button should appear correctly.

I'm not seeing web content

The situation might happen due to web pages update, or old state being saved in browser cache.
Try to reload page bypassing the browser cache (key combination 'ctrl + F5'), or use different web browser. If the problem is persisting, contact as using helpdesk.

Are there any differences between webhostings?

A webhosting is a term denoting just a website placement on a provider's server. It can be understood as renting some space for a website on foreign device without having to own it. Prices vary from several to thousands of czech crowns per month.
Nux s.r.o. is historically not affording just a webhosting alone, however we add up our own applications and their whole ecosystem.

I don't want to keep remembering all my passwords, is there another way?

If you don't feel comfortable remembering all your passwords, there is an option of using the KeePass application. In this application, you need to create a file with a master password. Next, you fill all your passwords into this file, and they are going to be protected by the master password. This can be used for logging into your e-mail account, our CMS, etc.
The whole process can be seen in images below.

Can you help me solve a problem directly on my PC/MAC? (TeamViewer)

Yes, there is a possibility of a remote desktop connection using the TeamViewer. The software can be downloaded from the address www.teamviewer.com and subsequently install on a computer. As soon as the software is installed, we will need following credentials: "ID" and "password", which are required to log in.

After this, we can help you solve the problem. We kindly ask you to use this approach only when necessary.

How to proceed?

Design is showing messed up, or there are error messages present on the site.

Either there have been an error made while editing, or, at present, we are doing upgrade of our redaction system.
Try to reload the web site again. If the problem persists, feel free to contact us via helpdesk.
Here, we will need to know the type of browser and operating system you use and the literal URL where the problem was seen. We are going to proceed with your request as soon as possible.

How to set up an automatic email signature ?

Probably you already have encountered situations, when you needed to finish the text with your signature before sending the e-mail. This feature can be set up automatically in your email client.

First, you have to log in to the e-mail client. Then in the upper right corner click on Settings -> Profiles -> Your profile button. This is the section where you set up your automatic signature(s). Only text areas can be used by default. However, the email client also offers the option of "HTML signature", which launches the editor and you can use many functions to edit the text. When finished, it is necessary to click on the "Save" button and try to write a new email, where the automatic signature you just created should appear in its footer.

I cannot make changes within the administration (creating/altering/deleting sites/articles/users etc.).

If this is youe case, please contact us through our helpdesk, and we will solve the problem for you.
Permissions, which authorizes you to such actions may be set incorrectly.

Changes I made through the web administration are not showing up on the site.

We get this question fairly often, and luckily, can be solved easily (in most cases).
Your web browser temporary stores some web-related information in its own memory (cache).
Initially, try to reload the site bypassing this cache pressing 'F5' or 'ctrl + F5'. If it is not helping, try using more power pressing 'ctrl + shift + delete' and then select from given options.
When still not enough, use our helpdesk so we can help you out.
In the message, please include your web browser, operating system and complete URL where is the problem present. We'll start working on your request as soon as possible.

What is the URL address and where can I find one?

URL defines a server domain address, location on the server and the type of protocol used to access the source.
To put it simple, URL is the string you type in in the browser prompt (usually at the top - see the picture) when you intend to visit a website.

How to work with redaction system?

Entire documentation can be found directly within CMS. To log in to the CMS, click the 'content' button in menu, and continue to 'documentation' section. All manuals can be found in menu on the left side.

How can you reach us?

You can contact us through the form, which can be found on the left site helpdesk, where you fill in the obligatory information we need. Usually they are: name, surname, e-mail, company/organisation and the message.
In case you want to send a file, you want to implement within website, click 'Select file' and select the file. If your demand requires our immediate attention, check the 'express requirement'.